RETURNS AND EXCHANGE POLICY
Big Hit Fishing aim to make purchasing from us as easy as possible, with clearly defined size measurements on all product descriptions. However, like any good fisherman knows, sometimes it just needs to be returned!
We will provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.
If you change your mind, you may return your item within 14 days if the goods are unworn with all original tags still attached.
Any refunds will be made in the same way as you originally paid.
How do I return an item?
Contact us at firstname.lastname@example.org to receive a return form, which will provide free return shipping of the goods to our returns centre. Pack all items with your tax invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused. Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label. Send the satchel/ carton via Australia Post. We will then gladly cover the cost of shipping your new product via return Australia Post. Please note: Shipping for the original purchase will not be refunded unless the item is faulty.
Change of mind
Pack all items with your tax invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused. Send the satchel/ carton via Australia Post. We will advise you via email that your return has been received. After inspection of the item, we will process a refund within 14 days.
What happens when my return reaches Big Hit Fishing?
Once we receive your returned items, we will inspect and process your products as soon as possible. We will then send you an email confirming your refund. Refunds will be processed in the same form as original payment. Please allow up to 14 business days for the refund to show in your account due to bank processing time.